Talk to the right Eversend team.
Account help, business money, building on our rails, partnerships, press or compliance. Tell us what you're after and we'll get you to the people who handle it.
Six ways to reach us. Pick the one that fits.
Personal support
App users with transfers, cards, accounts, verification, deposits, withdrawals or transaction issues.
Live chat in the app, where we can verify your account. Can't log in? Email support@eversend.co.
Open chat in the app →Business
Collect, hold, convert, pay suppliers, run payroll and move money across markets.
Chat with the team →Platform / API
Fintechs, PSPs, remittance companies, marketplaces and platforms building on Eversend rails.
Tell us your markets, volume and use case. Access is subject to KYB and corridor approval.
Email the platform team →Partnerships
Banks, mobile money operators, liquidity providers, infrastructure and compliance partners.
Partner with us →Press
Media enquiries, company facts, founder bios, brand assets and interview requests.
Visit press page →Compliance, legal & regulators
Regulatory notices, law enforcement requests, legal correspondence and official communications.
Official correspondence should be addressed to the relevant licensed entity.
Contact compliance →Prefer to write?
For account help, in-app chat is faster. This form suits platform, partnership, press and compliance enquiries. Pick a topic and it reaches the right team.
When you'll hear back
We reply to business, platform, partnership, press and compliance enquiries within two business days. Support times vary with issue type and verification.
For urgent account or transaction issues, use in-app support where possible.
Eversend will never ask for your password, full card number, PIN or one-time passcode. Not by email, phone, WhatsApp, social media or chat.
Report suspicious activity →Where Eversend is based.
Official correspondence should be addressed to the relevant licensed entity. Not every location is a staffed office.
London
184 Shepherds Bush Road, W6 7NL, United Kingdom
Kampala
Plot 4 Kyadondo Road, Trust Tower, Kampala, Uganda
New York
447 Broadway, New York, NY 10013, USA
Lagos
22 Glover Road, Ikoyi, Lagos, Nigeria
Quick answers before you write.
How do I contact customer support?
For account or transaction issues, in-app chat is fastest, so we can verify your account securely. Can't log in? Email support@eversend.co.
How quickly will you reply?
Within two business days for business, platform, partnership, press and compliance. Support times vary with the issue and any verification needed.
Will you ever ask for my PIN or password?
Never. Not by email, phone, WhatsApp, social media or chat. If someone asks, don't share it, and report it to us.
How do I reach you about compliance or legal matters?
Use the compliance route for regulatory notices, law enforcement requests and official correspondence, addressed to the relevant licensed entity. Suspicious activity routes here too.
We'll never ask for your PIN, password or one-time passcode.
Not by email, phone, WhatsApp, social media or chat. If someone claiming to be from Eversend asks for these, don't share them. Report it to us.